01. INTRODUCTION
ShreeShyam Trucks Pvt. Ltd. ("we," "our," or "the Company") is committed to protecting the privacy of all individuals and businesses who interact with us. This Privacy Policy explains how we collect, use, store, and protect your personal and shipment-related data.
đ We do not sell or rent your personal data to third parties for any marketing purposes. Your information is used solely to operate our transport and logistics services.
02. DATA WE COLLECT
We may collect the following information when you use our booking, website, or communication channels:
- Identity Data: Name, designation, company name, GSTIN
- Contact Data: Phone number, email address, billing and delivery addresses
- Shipment Data: Pickup/delivery locations, cargo description, weight, vehicle type, dates
- Transaction Data: Freight charges, payment records, invoice and Lorry Receipt (LR) data
- Communication Data: WhatsApp messages, emails, and enquiry form submissions
- Location Data: Pickup and delivery coordinates shared for dispatch purposes
- Technical Data: IP address, browser type, device, and pages visited on our website
03. HOW WE USE YOUR DATA
Your information is used exclusively to deliver our transport services and maintain business relationships:
- Processing bookings, dispatching vehicles, and coordinating deliveries
- Generating Lorry Receipts (LR), invoices, and GST documents
- Communicating shipment status, delays, and delivery confirmation
- Providing real-time GPS tracking updates via WhatsApp or SMS
- Managing cargo claims and insurance documentation
- Sending rate updates, service notifications, and contract renewals (with consent)
- Regulatory and tax compliance under GST, Carriage by Road Act, and Motor Vehicles Act
04. DATA SHARING & DISCLOSURE
We do not sell your data. Sharing occurs only with essential operational partners under strict confidentiality:
- Driver & Fleet Partners: Pickup address and consignee contact for delivery execution
- Network Transporters: For routes served via partner fleet, minimum required shipment data is shared
- Insurance Providers: Cargo details for transit insurance arrangement or claim processing
- Tax Authorities: GST and e-way bill data as required by law
- Legal Authorities: When required by court order or government directive
05. GPS & LOCATION DATA
ShreeShyam Trucks operates a GPS-enabled fleet. Vehicle location data is collected from our trucks throughout transit. This data is used exclusively for:
- Providing real-time shipment tracking to the shipper and consignee
- Route optimisation and estimated arrival time calculations
- Driver safety monitoring and emergency response
- Dispute resolution in case of delivery or timing disagreements
GPS data is retained for 90 days post-delivery and is not shared with third parties for commercial purposes.
06. COOKIES & TRACKING
Our website uses minimal cookies to ensure proper functionality:
- Essential Cookies: Session management and form submission
- Analytics Cookies: Anonymised visitor data to improve website experience
We do not use advertising cookies or retargeting pixels. You may disable non-essential cookies from your browser settings without impacting core website functionality.
07. DATA SECURITY
We employ appropriate technical and organisational measures to protect your personal data, including SSL-secured communications, restricted staff access to customer data, and regular security reviews.
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the incident, as required under applicable law.
08. DATA RETENTION
We retain data in accordance with legal requirements and operational needs:
- Lorry Receipt (LR) and invoice records: 7 years (GST compliance)
- Booking and communication records: 3 years after last shipment
- GPS and vehicle tracking data: 90 days post-delivery
- Marketing preference records: Until consent is withdrawn
09. YOUR RIGHTS
Under India's Digital Personal Data Protection Act (DPDPA) 2023 and applicable law, you have the following rights with respect to your personal data:
đ Right to AccessRequest a copy of all personal data we hold about you
âī¸ Right to CorrectUpdate or correct inaccurate personal information
đī¸ Right to EraseRequest deletion of your data (subject to legal retention)
đĢ Right to ObjectOpt out of marketing or non-essential communications
đ¤ Data PortabilityReceive your data in a structured, readable format
âŠī¸ Withdraw ConsentRemove consent for optional data processing at any time
To exercise any right, email us at support@shreeshyam-truck.shop. We will respond within 30 days.
10. MINORS
Our services are intended for businesses and adults (18+). We do not knowingly collect personal data from minors. If such data is submitted, please contact us immediately for its removal.
11. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our operations, services, or applicable regulations. Material changes will be communicated via email or an alert on our website. Continued use of our services after the effective date of changes constitutes your acceptance.
12. CONTACT US
For all privacy-related queries, data access requests, or concerns, please contact:
- Email: privacy@shreeshyamtrucks.com
- Phone: +91 98XXX XXXXX
- Address: ShreeShyam Trucks Pvt. Ltd., Plot 7, Transport Nagar, Ring Road, Rajkot, Gujarat â 360004
You may also reach us through our Contact & Booking Page.